Trust Center

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Overview

Welcome to Better Help's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

Security

CSA STAR Level 1 Logo
CSA STAR Level 1
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HIPAA
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HITRUST

Better Help is reviewed and trusted by

CorpCare-company-logoCorpCare
15Five-company-logo15Five
Huel-company-logoHuel
Alvotech-company-logoAlvotech
Canopy Wellbeing-company-logoCanopy Wellbeing
Be The Source-company-logoBe The Source

Documentation

DOCUMENTATIONTeladoc Corporate Incident Response Plan
DOCUMENTATIONAsset Management
DOCUMENTATIONAudit Logging and Monitoring Policy
DOCUMENTATIONClean Desk Policy
DOCUMENTATIONConfiguration and Change Management Policy
DOCUMENTATIONCryptography and Encryption Policy
DOCUMENTATIONEndpoint Protection Policy
DOCUMENTATIONMalware Protection Policy
DOCUMENTATIONManagement of Removable Media (Portable Media Security)
DOCUMENTATIONMobile Device Security Policy
DOCUMENTATIONNetwork Protection Policy
DOCUMENTATIONPassword Management
Knowledge Base (FAQ)
  • Will my therapist treat what I say as confidential?
  • Can I stay anonymous?
  • What is the role of BetterHelp.com?
  • I signed up. How long until I'm matching with a therapist?
  • Is BetterHelp web accessible for disabled users?
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